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Independent Interaction of Sam Wilson

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have your say...

Cintiq Heaven and Hell

I had a hell of a time finding out that there was a loose wire inside one of the two clipped panels on the back of this new Cintiq 24HD.

Getting the Wacom 24HD Cintiq to work was too frustrating for words. I am discussing my experience hoping that at least one other person who is having the same problem reads this (the summary above summarizes the fix).

Trip to shadiest UPS ever

Last night I went to pick my new Cintiq 24HD up from UPS (having missed the delivery due to being at a mandatory lunch). Being new to Pittsburgh, I pull into the UPS truck entrance. Immediately I’m being yelled at by the UPS Master of Ceremonies. I roll down my window in the intense snow to be greeted with “WHAT’S WRONG BRUH CAN’T YOU READ???” to which I say stunned “Yes that’s exactly it” then just roll my window back up. He can’t deflate me b/c I’m getting a Cintiq and he’s getting pneumonia.


The package was incredibly heavy in an unexpectedly large box. I spent twenty minutes at least removing enough crap from our Volvo to insert this giant box. I finally got this damn thing in by scooting up my chair such that my knees were basically touching my chin.

The UPS was in a shady area with lurkers everywhere so I’m just happy to get out with my goods.

Dancing with the Volvo some more

At home, it’s completely impossible to remove the box due to the way I jammed it in. I realized that I was going to have to unbox it in the car. I got a steak knife and I’m hacking away at this. Bits of styrofoam and pieces of cardboard start to pile up at my feet while I’m hunkered into my tiny car parked in the middle of the street. I can feel my neighbors confirming that, yes, this guy is an asshole.

Oh you wanted to connect it too?

Once it’s in the house, I try to connect it to my MacBook Pro. I am missing some kind of dongle. Awesome. I googled for how to connect a 24HD to a MacBook Pro and found out after much forum-reading that what I really needed was a dongle that only Apple could sell me. Apple was freshly closed so I’d have to get the dongle in the morning.

At Apple, I purchased the dongle. They are always great.

Installation CD of infinite crashing

When I got home from Apple I was so excited to connect the 24HD. But first I had to install the stuff on the CD that came with. The installation software on the included CD crashed five times before I realized this was hopeless… that I could just download the drivers.

Minutes of glory

With the drivers installed, I finally plug everything in and reboot. It works! OMG it’s beautiful even though the image is stretched and bloated, having me to freak out that I have indeed broken something. I eventually realize it’s not on the correct setting and adjust. Okay now looking gorgeous. Good!

I get SketchBook Pro immediately. It works for an hour. It’s like magic. Wow I’m going to use this all of the time and be like DaVinci or something. I take a break and come back. I adjust the position before restarting it. Suddenly it doesn’t recognize the pen. I get this in System Preferences under the Wacom area:

A supported tablet was not found on the system

Yes Wacom let me reboot again

So I’ve been trying to figure this out since 8:30p. I reboot literally about thirty times trying different combinations of things. I have scoured the forums, scoured social media outlets, all without success.

Words cannot contain how helpless and mad I can get in situations like this. I wanted to send it back, I felt like a jerk for even buying it. Something told me that there was a problem that was outside of software. I did some more searching. Someone on Wacom’s forums posted about checking some hidden connections.

Butter knife to the $2500 iPad

I got out a screwdriver and a butter knife and started opening things. I open both of the clipped-in panels on the tablet itself (not the base). Lo and behold there was a wire disconnected. WTF. I plugged it back in. That just cost me a day of my life.

But this fixed it.

Branding is all parts of an experience

Even though the Cintiq is a dream, I have to admit, it’s going to take me some time before I associate the word Cintiq with art. I’m reminded that branding is not just graphics and messages… branding is the installation process, branding is how easy it is to find the right answer. It’s really easy to knock it out of the park in one respect while dropping the ball in another. The overall experience can be spoiled in a thousand ways.

Sweat the details like your brand depended on it, because the details is where I see that you actually care about me.